Talk about dumbass moves.
Last Friday, when I was checking out of the hotel, I did not do a stellar job grabbing my stuff before leaving. I usually am pretty systematic about going through the room making sure I have everything. I remember taking a second look in the bathroom but it seems I missed a second glance at the work desk in the room.
Unfortunately, I didn’t remember that until I was back on the audit site after check out when I realized that I didn’t pick up either of my cell phone chargers. My personal cell phone, a Motorola Razor is a piece of crap that drops calls at my house with such consistency that you wouldn’t believe it. That coupled with the fact that the battery can go from full to zero in a day really makes it a piece of crap phone. This phone I was at least able to charge a little bit in the car on Sunday while Ron and I ran some errands (aka Christmas shopping). However, my work phone was soon to be dead in the water.
As soon as I realized what I did, I called the hotel, told them that I had just checked out from Room 913 and left two phone chargers on my desk. I asked that they hold them until Monday as I was due back in town. She assured me that she would inform housekeeping about my blunder and they would hold the phones at the front desk.
Not trusting other people, I called the hotel again Sunday evening to verify they did indeed have my phone chargers. I was left on hold for a long time, even hung up on. I still called back and waited again until the girl came back on the phone and assured me that the phone chargers were indeed at the front desk and I only had to ask for them when I checked in on Monday. Yeah, I really should have made her repeat her name as I didn’t catch it the two times I called.
Believe it or not, I checked in Monday night, when through this story of being assured my chargers would be there on Friday and again on Sunday being told they were there, and yet, when I got there, no phone chargers. Now I’m wondering if their employees are trained to lie to customers on the phone just to get them off of the phone, or if that just an isolated incident. Yes, I know, it was MY mistake for leaving the chargers there, but I tried to do the prudent thing and inform the hotel before my room even got cleaned and try to verify on Sunday before I got there. Yeah, this was an expensive lesson learned in not taking my time on Fridays and checking out too quickly. I of all people should know better.
Since I was still pissed at myself last night, and not able to concentrate so well, Ron was nice enough to order me two phone chargers last night which hopefully should be at home when I get there on Friday. The only up side to this is that my boss and I both have the exact same work phone. Lucky for me, he had his phone charger on him Tuesday morning. My work phone will be fully charged for the week, but my personal phone is dead.
So, here is where the story was supposed to end. However, this morning at 6:00 am before we left for work, I spoke to another desk clerk, Analiza. She was a lot more capable than the rest. I told her my story, she said that the housekeeping manager starts at 6:30 am and she would talk to the housekeeping manager about it. I got back to the hotel tonight just after 9:00 pm and on my desk were my chargers!!! Analiza also left me a message on the room phone at 6:45 am stating that they have found the chargers and they would leave them in my room for me. Oh happy day.
I went back downstairs to see if a manager was in the building. I spoke with him and told him my story and wanted to give a pat on the back to Analiza. I said she, unlike the rest, went above and beyond and actually got results. I wanted to thank her for that. So, hopefully, her boss will make sure she realizes how much I appreciated all of her help.
I'm almost afraid to see what Wednesday will bring. It's been a heck of a week.
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